Privacy Policy
Personal Data of Users
When using the official website or the 1win mobile application, users automatically or voluntarily submit certain personal data. All details can be categorized according to how it is obtained.
Data Provided by the User
When a player registers, verifies, or uses the site features, they enter private details such as name, gender, date of birth, phone number, and email.
Data Collected Automatically
The casino may record technical parameters from your browser or the downloaded mobile app. Usually, among them are:
- IP address;
- Geolocation;
- Device type;
- Operating system;
- Browser settings;
- Interface language.
These details help 1win to improve functionality and customize the services to meet the needs of users.
Facts from External Sources
The company may also receive data from public sources, banks, payment tools, and partner organizations, if necessary for site operation and security. You accept this when registering in 1win India as well.
Reasons for Personal Details Collection
The casino uses players’ private details only legally and within the scope of its business. Data is collected for the following reasons:
- Fulfilling the terms and conditions of the agreement. When registering with 1win, a person enters into an agreement with the company. The casino needs this, as well as basic personal data, to provide correct service and communication with the user;
- Compliance with legislation. As a licensed casino, 1win is obliged to comply with regulatory requirements. In some cases, it may disclose details to government authorities strictly under the law;
- Protection of legitimate interests. Data processing also helps 1win to tailor the service to the user and to realize commercial purposes, both its own and those of its partners.
How Personal Data Is Used
The use of private details in 1win India is strictly legitimate and serves the following purposes:
- Maintaining stable communication between users and the support team;
- Improving the services based on player preferences and behavior;
- Protecting accounts from fraud and preventing illegal activity;
- Analyzing internal statistics and planning company development;
- Providing convenient and secure financial transactions;
- Monitoring player activity and promoting responsible gaming behavior.
Data Transfer and Disclosure
1win does not sell or distribute users’ data to third parties. However, in certain situations, details may be shared with the following parties:
- Companies within the 1win group, if this is necessary for the operation of the site;
- Technical partners and suppliers supporting the website and the app operation;
- Partners through whom the user registered or was invited;
- Government, judicial, and law enforcement authorities, upon official request or in case of serious suspicions.
Customer Support
Customer support is provided 24/7 to help with any issues related to 1win. Above all else, the team consists of experts who know the privacy policy inside and out and how it applies in the real world.
In case of any violation of the rights of the player or if in doubt about any clause of the policy, the player can reach out to the helpline. You can request this by writing to support@1win.social or getting in touch via live chat or hotline.
